hankrules2011

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Posts Tagged ‘customer service’

Amazon: 25 Years Of Loyalty Down The Drain

Posted by Scott Holstad on March 18, 2020

For the moment, I only have the time to copy and paste a very short post I published on LinkedIn today, but I hope to return to this topic later with a lot more to say, including specifics, details, statistics, and commentary. All I know is I have been more loyal to Amazon as one of its earlier customers for the past 25 years than nearly any other company, but after a number of events over the past few months, they are now permanently on my SHIT LIST from hell, I feel betrayed and I want them — and everyone else — to know about it. Apparently they’ve gotten so big, they don’t and won’t give a shit, but I still have a right to speak my mind, so I will…

From my LinkedIn post today: https://www.linkedin.com/feed/update/urn:li:activity:6646086971418566656/.

 

After 25 years as a loyal customer, Amazon has made it to my shit list & it’s sad. I’m so ticked. Lately, when I have the gall to order things & give them $, they’re screwing me by declining legit orders, terminating my password & ALL recent orders – for no good reason. It’s INSANE! Today, I spent 3 hours finding items, ordered dozens for $$ & they shut me down for the 2nd time in 3 days. They no longer like it when I order 100 items or $1000, though they liked it for 24 years. (Also shut me down for 2 Kindle books!) There’s no $ problem, I’m NEVER close to credit limits, not late on payments, but now twice in 3 days, the 5th in 6 weeks-I can’t reset my password, have to CALL IN (prehistoric). The 3 times I’ve done so, I average 2 hours & 4 reps per call due to alleged “unauthorized party access.” I’ve said if true, my banks would be calling within minutes: they don’t. No one else has this problem with me. ALSO, there isn’t a black market for $4 Kindle books; they’d get gift cards to sell instead. I’ve spent $2.5 MILLION+ personally & $4 MILLION+ professionally with them & this is what I get? They’re stupidly throwing away a $7+ Million customer?? I’m going elsewhere. Others want my $$….

 

[To be continued…]

I can’t believe @JeffBezos would endorse or approve of this. If so, his principles have taken a big hit & he’s joined the legion of other Internet greats who had awesome ideas, built something wonderful, grew a great customer base (with myself as one of them), only to abandon a number of customers by apparently thinking he’s too big or good for them now or they don’t matter anymore. I really have no idea what else it would be because idiocy of this magnitude would have to come from the top. I really have had so much respect for him for over two and a half decades. This is massively disillusioning. There’s a reason that moron in the White House got voted in with his transparent crappy statements about “making America great again,” because while neither he nor his followers are the ones who can or will do that, he’s actually right in the sense that most Americans no longer have the work ethic, principles, common sense, business sense, intelligence, dedication to service or quality we did as a nation for so very long. There’s a reason the US has dropped in nearly every field and category that exists. I thought Bezos was one of the few left who still had some of those qualities. Apparently I was mistaken. Pity…

 

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Leaving LinkedIn. Hopefully Some New & Diverse Blog Posts Here…

Posted by Scott Holstad on September 3, 2019

I am coming to the conclusion I may finally terminate my LinkedIn account after 15 years there. There are a number of reasons and it both pains and saddens me, but I see no viable alternative. I’ve worked hard over 15 years to build the largest very high-quality network on the platform, and by most accounts, I did pretty well. I have 19,910 followers at the moment (really wanted to reach 20K very badly), of whom about 55% are senior execs and some 40% C-level execs, and in every industry that exists in over 160 countries, at the highest levels of commerce, government, military, science, etc. But for some reason — and I have my theories — after being a huge ambassador for LI for a decade and a half, they turned on me last year — and I’m a PAYING customer! — and started to arbitrarily and punitively harass and “punish” me for alleged rule violations that tens of millions of people do everyday but on a far worse basis than I ever did, and with the company’s full knowledge and blessing. And for a year, I’ve interacted with these customer service pukes and it’s like talking to a damn brick wall! They refuse to respond to anything I say, assert, allege, ask, to send me to colleagues or supervisors or even their Legal department, to defend their blatant hypocrisy in their absurdly inconsistent enforcement of alleged rules they continually cite, but which are not at all on one document they cite and it’s hidden beneath generic links on the other they cite, so no one could ever find it, and they just robotically intone the same idiot sentence or two repeatedly, regardless of my question, assertion, statement, topic, allegation, etc. It’s like they’re brain dead zombies! I have a lot more to say, but this wasn’t originally going to be my topic, so I’ll end this part. Suffice it to say though that I’ve NEVER been this stonewalled, this ignored, this shit on by any company in the world and I think it speaks very ill of them, especially since they’re lying hypocrites. I expected more from a company such as theirs. If I still had my health, time, energy, strength, stamina and the money I once had before my medical bills decimated it, I would literally sue them — and I would win! I’ve never lost a lawsuit and I’ve sworn to go to my grave with that record intact. I’m confident it wouldn’t be too hard to prove my allegations against them, and despite what their terms say in regards to litigation damage maximums, a good attorney will get around that, and I would be looking for millions….

In any event, I often post links to interesting articles on a variety of topics there, and I often add my own commentary or thoughts or opinion. And sometimes I’ll just write a much longer independent article, again about various topics. Some of my posts don’t get too many views, but many get quite a few, and some get a large number. I posted about the Capital One Hacker a few days ago and got about 650 views. Then I posted about how the DoD has banned military personnel from using CBD, even though it’s federally legal in all 50 states. That one got closer to 2,000 views. Some of my posts have exceeded 15,000, 20,000+ views, but those are rare. And it’s always hard to predict which ones people will find interesting.

The point of all of this rambling that as I take several days to extracate myself from LinkedIn, I may stop posting pieces there and start posting them here. I don’t have a fraction of the followers or readers, but that doesn’t matter. I post on things I find interesting and hope others will too. If they don’t, they don’t. If they do, they’re definitely welcome.

Cheers!

Scott

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A New Music Blog Post Today!

Posted by Scott Holstad on May 1, 2018

Hi! I wrote a blog post on Scott’s Music Shak today. It’s about buying online music from independent dealers vs. Big Box sites like Amazon, eBay, and the like. I think I make some good points, but I’m biased. If you get a chance, go read it. And please, feel free to leave a comment. I’m not getting enough comments from people, and can’t figure out why. They’re emailing me, just not commenting on my blogs. And by the way, I implemented a new promotion today which you’ll see if you visit my site. If you sign up for my email list, found at the bottom of any page, you’ll receive semi-regular email newsletters containing a discount code for 10% off your first purchase over the next week. I intend to do this regularly. Newsletter subscribers will also be the first to hear about sales, new items, new collectibles, new blog posts, and more. So, please consider signing up for the email list and joining in that way. Thanks! Without further ado, I leave you with “The Benefits of Buying Music from an Independent Online Dealer vs. Big Online Stores.” Cheers!

Scott's Music Shak

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